Privacy Policy padubet —
Your Personal Data Protection

Padubet ("we", "Platform") is committed to protecting the privacy of every individual who uses the padubet.cc website and our mobile app. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information.

This policy applies to all registered members, website visitors, and anyone who interacts with Padubet's services, whether through the website, app, customer support, or any other communication channels we operate.

This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the latest international data protection standards. Our goal is to ensure you always understand and feel comfortable with how we manage your personal information.

We collect your personal information through several methods — directly from you during registration and platform use, and automatically through website tracking technologies. Below is a summary of the data categories we collect:

We do not collect sensitive information such as health data, religious beliefs, or political views. All data collected is limited to what is strictly necessary to provide the Padubet platform's services safely and effectively.

All information we collect is used for clear and legitimate purposes. We do not use your data for anything unrelated to platform operations without your prior consent.

• Process account registration and verify member identity through mandatory KYC procedures.
• Process deposits, withdrawals, and other financial transactions securely and accurately.
• Provide effective customer support and resolve complaints within a reasonable timeframe.
• Send important account-related notifications such as transaction confirmations and security alerts.
• Personalise your gaming experience and suggest relevant promotions based on your usage habits.
• Detect and prevent fraud, money laundering, and unlawful activity on the platform.
• Comply with applicable legal and regulatory requirements, including reporting to relevant authorities.
• Improve the platform, enhance system performance, and develop new features based on usage data.

If you have consented to receive marketing communications, we may send you information about padubet promotions, special offers, and the latest updates. You may withdraw this consent at any time through your account settings.

Padubet takes seriously its responsibility not to disclose your personal information without strong justification. We only share data in the following situations:

• Service Providers: Technical partners such as payment processors, cloud service providers, and analytics platforms that assist us in operating the platform. All such parties are bound by strict confidentiality agreements.
• Legal Requirements: We will disclose information to authorities when required by a court order, regulatory directive, or a valid criminal investigation.
• Fraud Prevention: Data may be shared with companies in the same industry to detect and prevent fraud involving multiple platforms.
• Your Consent: In situations not described above, we will obtain your explicit consent before any data disclosure is made.

The security of your personal data is padubet's highest priority. We continuously invest in cutting-edge security infrastructure to ensure your information stays protected against increasingly sophisticated cyber threats.

• 256-bit SSL encryption for all data communications between your device and our servers.
• Data encryption at rest within the database using AES-256 standards.
• Continuous intrusion detection and security monitoring system, 24 hours a day.
• Role-based access control — staff can only access data required for their specific duties.
• Regular security audits by independent third parties to identify and patch system vulnerabilities.
• Two-factor authentication is available for all member accounts as an added layer of protection.
• Mandatory security training for all staff who handle member personal data.

While we take all reasonable steps to protect your data, no system can guarantee absolute security. In the event of a data breach that may affect your rights, we will notify you and the relevant authorities within the timeframe required by law.

Cookies are small text files stored on your device when you visit our website. We use several types of cookies for different purposes:

• Essential Cookies: Required for core platform functions such as login, account sessions, and security. These cookies cannot be disabled.
• Performance Cookies: Collect information on how you use the website to help us improve the user experience. All data is anonymised.
• Functional Cookies: Remember your preferences such as language, region, and display settings for a more personalised experience.
• Analytics Cookies: Help us understand aggregate visitor behaviour for product and service improvement purposes.

You can manage and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the Padubet platform.

Under Malaysia's PDPA and the data protection principles we follow, you have the following rights regarding the personal data we hold:

To exercise any of the rights above, contact our privacy team via email or live chat. Requests will be verified and processed within 14 business days. We may need to confirm your identity before processing any data-related requests.

Padubet retains your personal data for as long as your account is active and for any additional period required by law or legitimate operational needs. The following is a guide to our retention periods:

• Active account data is retained for the duration the account remains active and for up to 7 years after account closure for financial records and legal compliance purposes.
• Financial transaction records are retained for a minimum of 7 years in accordance with Malaysian legal requirements for business records.
• Customer support communication logs are retained for 3 years for service improvement and complaint reference purposes.
• Technical and security log data is retained for 12 months to assist with security incident investigations if they arise.
• Marketing data tied to your consent is retained until you withdraw that consent.

Once the retention period expires, data will be securely deleted or fully anonymised so it can no longer be linked to you.

The padubet Platform may contain links or integrations with third-party services such as game providers, payment processors, and support platforms. This Privacy Policy applies solely to the padubet platform.

We are not responsible for the privacy practices of third-party websites or services you may access through our platform. We encourage you to read the privacy policy of each third-party service you use separately.

All third-party providers that work with padubet in processing member data are bound by strict data processing agreements and must meet security standards equal to or exceeding our own.

Padubet reserves the right to update or modify this Privacy Policy from time to time in response to changes in law, technology, or our business practices. Any significant changes will be communicated to you via:

• Email notification to the address registered to your account.
• A prominent notice on the padubet.cc homepage at least 7 days before changes take effect.
• In-app notifications via the padubet mobile app upon your next login.

Continued use of the padubet platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes, you have the right to close your account and stop using the platform.

If you have any questions, concerns, or wish to exercise your privacy rights, our team is ready to assist you. All privacy-related enquiries will be handled in strict confidence.

• In-platform Live Chat — the fastest way to get an immediate response, every day.
• Dedicated privacy email: [email protected] — for formal data requests and privacy complaints.
• General support email: [email protected] — for general account and privacy enquiries.

We are committed to responding to all privacy enquiries within 3 business days. For formal data subject rights requests, the processing period is 14 business days from the date a complete request is received.